Frequently Asked Questions
Everything you need to know about shopping with KINTO USA.
Where do you ship from and what are the costs?
We ship all orders from our warehouse in California. Shipping is free for orders over $100 within the contiguous United States. For orders under $100, a flat-rate shipping fee is applied based on the destination.
What is your return policy?
We accept returns for unused items in their original packaging within 30 days of purchase. Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.
Are KINTO products microwave and dishwasher safe?
Most of our glass and ceramic products are microwave and dishwasher safe. However, items with metallic glazes, wooden components, or specific vacuum-insulated tumblers may require hand-washing. Please check the product-specific care instructions on the packaging or product page.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer wholesale opportunities?
Yes, we welcome inquiries from retailers interested in carrying KINTO products. Please visit our 'Wholesale' page and fill out the application form to get started with a professional account.